Legal

Privacy Policy

Last updated: 15 July 2024

1. Data controller

The Order-Based Delivery Date plugin and this website are operated by WP4Conversion (Carmela Créations), 29 rue Leon Delval, 6567 Merbes-le-Château, Belgium. Company / VAT number: BE1007613135. You can reach us at info@wp4conversion.com.

2. Personal data we collect

  • Account and billing information provided when purchasing the plugin (name, company, VAT number, address, email).
  • Payment details processed by our payment providers (card data never transit through our servers).
  • Support and contact data such as the contents of messages sent through our forms or via email.
  • Technical data such as WordPress version, WooCommerce version, and system status when you request assistance.
  • Usage analytics collected in aggregate to understand feature adoption (no profiling or reselling).

3. Purposes and legal bases

  • Contractual necessity: managing purchases, delivering license keys, sending updates, and providing support.
  • Legal obligations: issuing invoices, keeping accounting records, complying with tax rules.
  • Legitimate interest: preventing abuse, improving the plugin, and answering pre-sales questions.
  • Consent: optional communications (waitlists, newsletters) that you can opt out of at any moment.

4. Sharing with third parties

We do not sell personal data. We only share the minimum required information with:

  • Payment processors and billing platforms that handle secure payments and invoicing.
  • Hosting, email, and automation providers (for example our contact form webhook) strictly to operate the service.
  • Professional advisors (accountant, legal counsel) when required to meet our obligations.

5. Data retention

  • Billing and order information is retained for up to 10 years to satisfy Belgian tax regulations.
  • Support conversations are kept while the ticket is active and archived after 24 months.
  • Analytics data is stored in aggregated form and cannot be linked back to an individual user.

6. Your rights

Under the GDPR you may request access, rectification, deletion, restriction of processing, data portability, or object to certain uses of your personal data. You can exercise these rights by emailing info@wp4conversion.com. We may ask for proof of identity before processing the request. You also have the right to lodge a complaint with the Belgian Data Protection Authority (Autorité de protection des données, Rue de la Presse 35, 1000 Bruxelles, contact@apd-gba.be).

7. Security

We implement technical and organizational measures to safeguard data (encrypted communications, access control, monitoring). No method is 100% secure, but we review our controls regularly and limit access to authorized personnel.

8. Cookies and tracking

We use strictly necessary cookies to operate the site and remember your preferences. Analytics, if enabled, is anonymized and does not create individual profiles. You can adjust cookie settings in your browser at any time.

9. Updates

We may update this Privacy Policy to reflect legal or operational changes. Significant updates will be announced on this page, and the "Last updated" date will change accordingly.